If sound is missing from the left or right ear while listening to your product, try the following:
If your headphones unexpectedly produce static or hissing noises from both sides of the headset, try the following:
If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If the volume level heard from your product is faint or quieter than normal, try the following:
If you are experiencing a high-pitched tone when using the A30 headset with an Airbus A320, try the following:
If you are experiencing noises, such as buzzing, squealing, hissing or any other unwanted sounds, please try the following:
The level of your own voice heard through the headphones is known as sidetone. If you're unable to adjust this level while your Bose aviation headset is connected to an aircraft communication system, try the following:
If the microphone on your product picks up your voice quietly or with added noise that makes it difficult for others to understand you during phone calls with your product, try the following:
If the ANR (Active/Acoustic Noise Reduction) feature in your headphones is not cancelling noise in one side of your headset and you are also not getting sound from that side, try the following:
If a part of your product shows wear, is cracked, frayed, dettached or otherwise broken, view the following:
If the microphone on your product does not pick up your voice or people cannot hear you talking when making phone calls with your product, try the following:
If the cable attached to your headset shows wear, is cracked, cut, torn, frayed or otherwise broken, view the following:
If your product is not functioning properly after getting wet, view the following:
If the headband on your headset is cracked, split or damaged, view the following:
If the arms or brackets that hold the earcups on your headset are cracked, split or damaged, view the following:
If a part of your product shows wear, is cracked, frayed, dettached or otherwise broken, view the following:
If a wire attached to your product headband is worn, split, cut, torn or otherwise damaged, view the following:
If the ear cushions for your headset are torn, cut show wear or otherwise damaged, view the following:
Auto-off lets your product power off automatically to conserve power if it is not in use for a period of time. If this feature does not work, try the following:
If you are unable to power off your headset by pressing the power button or toggle switch on the headset control module, try the following:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If your product is connected to power but does not appear to be receiving power, try the following:
If this feature does not work, try the following:
If the ANR (Active/Acoustic Noise Reduction) feature in your headphones is not cancelling noise in one side of your headset and you are also not getting sound from that side, try the following:
The combination of both active and passive noise reduction technologies in your headphones is desgined to block out most sounds but may not block out everything. You may still hear higher pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you feel you are not geting any noise reduction with your headphones, here are a few steps you can try.
For low or poor noise cancellation issues, try the following:
If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try.
If the Bluetooth connection between your system and a connected device (i.e. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
If the battery charge level drains at a faster rate than expected, try the following:
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