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Bose QuietComfort Ultra Headphones

Sold from 2023 – present

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Sound
Bluetooth®
Power
Battery
Noise Cancellation
App
Error Codes

If sound is missing from the left or right ear while listening to your product, try the following:

This is normal: It may take a moment to switch sources if both sources are playing. During this time, it may seem like the new source is paused or the headset is not producing sound.

If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:

If you hear a high-pitched whine or whistle from one or both ears while using your product, try the following:

If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:

If you lose audio from your Bose product while using it to make calls with a online virtual meetings app (e.g. Skype, Teams, Zoom, etc.), try the following:

If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following

If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:

To resolve this issue, try the following:

If your product seems to be set up properly but does not produce sound, try the following:

If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:

If your product produces unexpected ticking, clicking or popping noises when turning on, try the following:

If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:

If the volume level heard from your product is faint or quieter than normal, try the following:

If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:

If you are unable to set Siri's voice level to a comfortable listening level, try the following:

If you are experiencing audio artifacts, such as white noise, hissing, static or buzzing, please try the following:

If you experience static, distorted audio or unexpected noises from headphones when loud noise around you, note the following: