If your product appears to be receiving power but won't power on as expected:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If your system indicates that your battery is charging but never indicates that charging is complete, try the following:
If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If you are listening to music on your mobile device and the music is unexpectedly taken over by an incoming call alert, learn how to disable the call alerts.
Gapless playback is intended to provide a seamless listening experience when there is transition between songs. In certain situations, a gap or brief moment of no audio may occur between tracks. Review the information below to determine whether gapless playback is supported for your listening experience.
If the volume level heard from your product is faint or quieter than normal, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:
If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try.
If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
This message appears if your product is unable to connect to the Internet or to your Bose account. Try these suggestions to resolve the issue.
If the app cannot find the product you have already added to your Bose account, it might show "searching" or "unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
You may need to adjust your settings on your product or supporting App in order to use the voice assistant features controlled by your mobile device. See instructions below:
If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:
If the battery charge level drains at a faster rate than expected, try the following:
If your system indicates that your battery is charging but never indicates that charging is complete, try the following:
If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following:
You may need to adjust your settings on your product or supporting App in order to use the voice assistant features controlled by your mobile device. See instructions below:
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
You may need to adjust your settings on your product or supporting App in order to use the voice assistant features controlled by your mobile device. See instructions below:
If your product is not functioning properly after getting wet, view the following:
The battery LED flashing red and white is indicating an internal fault. Try the following:
If the microphone on your product does not pick up your voice or people cannot hear you talking when making phone calls with your product, try the following: