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SoundTouch soundbar system

Sold from 2017 – 2020

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This message appears if your product is unable to connect to the Internet or to your Bose account. Try these suggestions to resolve the issue.

Follow these instructions to install the Bose app that is compatible with devices running version 5.1 of the Android operating system.

If you open the SoundTouch app and a system on your network appears but you cannot select or control it, try the following:

If you are unable to change the name of a speaker linked to your Bose account, try the following:

If you open the Bose application but are unable to use it or it closes unexpectedly, try the following:

If the app cannot find the product you have already added to your Bose account, it might show "searching" or "unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following:

If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:

If some of the music tracks in your music library are not working correctly, here are a few steps that may solve your issue.

If you select your music library in the SoundTouch app but the content of the library is empty or missing tracks, try the following:

If you are unable to play or find a Spotify podcast when searching or browsing in the Bose app, note the following:

If the app cannot find a speaker you have already added to your Bose account, it might show "searching" or "not available" when trying to select that product. To resolve this, try the following: