Sound Troubleshooting

Applies to:

No audio, low audio or poor audio quality from a streaming audio source/application

  • Make sure the streaming audio source is on and playing
  • Turn the volume of the headphones all the way up
  • Make sure the audio device supports A2DP audio streaming
  • Try another streaming audio source/application or try another track
  • Make sure the device’s Bluetooth® volume is turned up and not muted
  • Move the device closer to the headphones (10 m or 33 feet)
  • Move the device and headphones away from any device that could cause interference, such as another Bluetooth® device, cordless phones, a microwave oven or a wireless computer network router
  • Reduce the number of applications that are running on your device. Disabling Wi-Fi® functionality on the device may also improve audio quality

No audio or poor audio quality from a connected device

  • If using a Bluetooth® device, ensure that the control module is firmly connected to the headphones
  • If using the 3.5 mm audio cable, ensure both ends of the audio cable are firmly seated
  • Try another music application or try another track
  • Try a different audio device
  • Make sure both ear cushions are firmly secured