Stores

System will not turn on

  • Reset your system by unplugging the power cord for five minutes. When you reconnect power, the system should emit a startup tone within ten seconds. After the tone, wait 30 seconds and turn the system on. Note: The light on the front of the system should be solid green when it turns on
  • Be sure the power cord is secure in the wall and in the back of the system. The power cord is designed for a very snug fit in the back of the system to ensure a solid connection. The cord may appear to be fully inserted, but you might need to apply additional pressure to seat it completely
  • Check to make sure the product is connected to a working outlet. If the system does not emit a tone when plugged in, try the outlet with another device, such as a lamp. If necessary, plug the system into another outlet to make sure the issue is not the outlet