Bose Frames Alto

Sold from 2019 – present

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Product not working after exposure to water

If your product is not functioning properly after getting wet, view the following:

Allow the product to dry out for 24 to 48 hours.

The product is designed to withstand splashes of water, however, it is not water-proof and is not meant to be submerged in water. If the product encounters excess water, soak up any visible water with a cloth, then allow adequate drying time. Re-test the product after it has had time to dry.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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