Bose Smart Speaker 500

Sold from 2018 – present

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Product doesn't work after update

If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Restore the system to its factory defaults and restart the set up process.

For more info, see Resetting your product.

Try the putting the speaker into recovery mode.

If the speaker has become unresponsive during or after an update, the speaker can be put in to a recovery mode to resolve the issue. For instructions, see Using Recovery mode.

Try manually installing the update.

For more info, see Updating the software or firmware of your product. The method using a computer and USB cable is quickest but the Direct IP and built-in setup network methods can be used as well. IMPORTANT: When following the update instructions, skip the step concerning putting the speaker into Setup mode as this step is not needed when the speaker is in Recovery mode. If the method chosen to update the speaker fails, try one (or both, if necessary) the remaining options.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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