Bose Frames Soprano

Sold from 2020 – present

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Battery will not fully charge

If your system indicates that your battery is charging but never indicates that charging is complete, try the following:

Reseat the charging cable

Disconnect both ends of the charging cable, and disconnect the charger from the wall for at least 10 seconds, then try again.

If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.

If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.

Reseat the USB charging cable on both ends

Disconnect and reconnect the USB cable at both ends, ensuring it is firmly connected. Allow at least an hour for the speaker to charge after the connections have been reestablished.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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