NOT YOUR PRODUCT?
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).
Back to article
Sound lost during online virtual meeting
If you lose audio from your Bose product while using it to make calls with a online virtual meetings app (e.g. Skype, Teams, Zoom, etc.), try the following:
If using a computer for VoIP service or listening to music, try changing the headset's auto-off setting.
When using a computer for VoIP services (i.e. apps with audio or video calling) or music, your product might not receive control commands from the app/computer being used. In this case—and any case where the product doesn't detect interaction—its auto power-down timer keeps counting, even while receiving audio from the VoIP service or music apps. To resolve this, turn off the sleep timer or set it to a longer period of time. For more info, see Enabling or disabling Auto-off mode.
Was this article helpful?
Thank you for your feedback!