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Product does not power on with battery power
If you are unable to turn on your product while it is unplugged and using only battery power, try the following:
Use only the Bose power supply intended for your product.
It is recommended to use only the Bose power supply included with your product. Using a third party power supply is not recommended. If it is necessary to connect a third party power supply, however, be sure the specs on the power supply match the power requirement found in your product specs.
Be sure the cover is open.
The speaker will turn off 30 seconds after the cover is closed. Be sure the cover is open when listening to the speaker.
Connect the product to AC power.
If the product is disconnected from AC power and unused for 7 days or more, it enters a protection mode to preserve battery power. This is typically the case with brand new products removed from the box. To reactivate the speaker, connect it to AC power. Be sure to use the Bose power supply that came with the speaker.
Check if the battery is charged.
Be sure the battery is not depleted. For more information, see Checking the remaining battery charge.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Check if tones are heard when disconnecting and reconnecting power.
When disconnecting the power cord, a tone should play from the left speaker; when reconnecting the cord, a tone should play from the right speaker. If a tone is not heard, service is needed. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Check if a tone is heard from you product when power is connected.
Disconnect the power connection from your product for a few seconds, then reconnect it. Within a few seconds of connecting power, a tone should play from your product. If a tone is heard but your product won't power on, the issue might be with the connections or controls; if a tone is not heard, the product might not be receiving power or producing sound.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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