Bose Music Amplifier

Sold from 2022 – present

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Amazon Alexa cannot carry out command

If the Amazon Alexa voice assistant does not respond or is unable to carry out the request you ask, try the following:

Try streaming an Internet radio station or music service to confirm the product is connected to the Internet.

The product must have an active Internet connection. If Internet services cannot be reached, see Cannot connect to Wi-Fi network.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Not all Amazon Alexa features are available on non-Amazon devices.

Some Alexa features are unavailable on non-Amazon-made products. Additionally, some features of your Bose product cannot be accessed via Alexa. For information about Alexa features and abilities not supported with your Bose system, see Features not available with Alexa.

Use typical and common names for your system.

Alexa can have difficultly with system names that are not typical. For example, name a system "Office" rather than "John's Office" or "ST30 Office." Alexa is more likely to find systems with common names (i.e. Office, Bedroom, Living Room, etc.) and less likely to find systems with less typical room names (i.e. John's Office, Bedroom3, ST300 Den, etc.). Similarly, use typical spacing in names (i.e. Master Bedroom instead of MasterBedroom). For info on changing a system name, see Renaming a system.

Remove and re-add Alexa in the Bose Music app.

Open the Bose music app and remove Alexa. Then, re-add the same Alexa account. This re-links Alexa to your Bose account and can correct any issues that may have occurred between the two accounts. For more info, see Adding or removing the Amazon Alexa voice assistant.

In the Alexa app, disable and re-enable the Bose (Not for SoundTouch) skill.

To locate the enabled skills, open the Alexa app, select Menu, select Skills & Games then select the Your Skills tab. Select the Bose (Not for SoundTouch) skill for the option to disable it then re-enable it on the same screen.

When does the issue occur?

When asking Alexa to play an Internet radio station or a music service (i.e. Spotify, Deezer, Pandora, etc.)

When asking Alexa to control one of my multiple Bose smart speakers.

When asking Alexa to set a preset on my Bose smart speaker

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