Stores

Bose Smart Speaker 500

Sold from 2018 – present

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Understanding LED indicator status lights and information

Find out what the LED indicator light on your product tells you about the status of your product.

Home Speaker 500 LED status:

 

Microphone icon (top of speaker)

  Status Info
Off Microphone/voice assistant enabled
Red Microphone/voice assistant disabled

Light bar (front display of speaker)

  Color Status Info
White Pulsing System is rebooting
White Pulsing fast Connecting to a Bluetooth® device or to a Wi-Fi network
White Slides to center, pulses twice Request confirmed (for system setting change)
White Single pulse Request confirmed
White Left side flashes Volume down command received. If a volume button is held, the light stays lit while held
White Right side flashes Volume up command received. If a volume button is held, the light stays lit while held
White Both sides glow, then fade out When audio is paused, both sides of the lightbar glow for 15 seconds and then turn off
White Slides to center, glows solid, pulses The voice assisant is listening when the light bar slides to the center and glows solid. If no request is made, the light flashes four times and fades, which signals the voice assistant is no longer listening
White Slides to center then to sides, pulses white The voice assisant is listening when the light bar slides to the center and glows solid. After a voice command is received, the light slides from the center to the sides while the assistant thinks, then pulses while the assistant is talking.
White Slides from sides to center continuously Voice assistant alarm is sounding
White Slides right to left Downloading system update
White Slides left to right Updating system
Blue Pulsing Ready to connect Bluetooth device
Yellow Pulsing Notification from voice assistant
Amber Flashes four times Source error: See Bose Music app for info
Amber Solid Setup mode: Ready to connect to Wi-Fi
Red Flashes four times Voice assistant and/or internet connection unavailable
Green Pulsing System ready for setup or entering Recovery mode
Red Solid Error: Contact Bose support
Was this article helpful?
Submit
Thank you for your feedback!