Bose Frames Soprano

Sold from 2020 – present

Help us provide the best support by confirming your product below
Select your product
Product image
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Product will not turn on

If your product appears to be receiving power but won't power on as expected:

Try charging your product for a few minutes.

If the battery level is very low, your product might go into a battery protection state. If this happens, voice prompts might not sound and alert you of the low battery status. Try charging your product for a few minutes, then try again.

If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.

If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.

Your Frames ship with a partial charge and may need to wake up before first use

To wake up your Frames, connect the Frames to power for 2 seconds and then disconnect. Try powering on again.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Was this article helpful?
Thank you for your feedback!