No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
Reboot the Bluetooth® device.
See if the Bluetooth® light on your product blinking quickly or slowly.
Try a different app.
Determine if the issue occurs with another Bluetooth® device.
Clear your product's memory of previously paired Bluetooth® devices, then reconnect.
Your product may need service.
Click here to start service