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No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
Be sure the system is connected properly.
A connection may have come loose or may be incorrect. Check the seating and location of the interconnect cables at both ends. For information system connections, see Setting up your product.
Be sure the correct source is selected in the Bose Music App.
The desired source may have been changed. The Bluetooth button on the front of the amplifier can be used to connect or reconnect a Bluetooth device. Open the Bose Music App to select the analog input, digital optical input, Bluetooth, or streaming music service.
Turn up the volume of the connected device.
Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.
If using the optical input, check the digital output settings of the connected device.
The amplifier processes stereo PCM 2.0 signals with sample rates up to 96 kHz. Configure the connected device to output a compatible signal.
If there is more than one Bose system on the network, be sure the correct one is selected.
In the Bose Music app, tap the My Bose icon in upper-left corner to view the Bose Music products associated to your account. Tap the product you want to control to select it.
Switch sources from Bluetooth® to AUX, then back to Bluetooth.
Switching to AUX and then back will make the system reconnect to the Bluetooth device.
Reboot the connected device.
Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.
Check for and install any available product updates.
For more info, see Checking the software or firmware version and Updating the software or firmware of your product.
Check the condition of the speaker wires and be sure they are secure at both ends.
Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.
If using an Amazon Echo Dot, clear the Dot memory of other Bluetooth® devices.
If the Dot disconnects from your product, it and your product both look for previously-connected devices to reconnect. This can result in the two products not finding each other. To prevent this, remove all devices except your Bose product from the paired device memory of the Dot: In the Amazon Alexa app, go to Settings > Alexa device > Bluetooth, then select and Forget other devices. Now, if the Dot disconnects, it will only try to reconnect your Bose product.
Restore the system to its factory defaults and restart the set up process.
For more info, see Resetting your product.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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