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SoundTouch® Series II wireless adapter

Sold from 2015 – 2020

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No audio from product

If your product seems to be set up properly but does not produce sound, try the following:

Refer to help content for the product to which this accessory is connected.

Since this accessory adapter only works when connected to a host product, select the host product below for more help.

CineMate 120
CineMate 130
CineMate 220
CineMate 520
Lifestyle 135 II
Lifestyle 135 III
Lifestyle 235 II
Lifestyle 235 III
Lifestyle 525 II
Lifestyle 525 III
Lifestyle 535 II
Lifestyle 535 III
Lifestyle SoundTouch 135
Lifestyle SoundTouch 235
Lifestyle SoundTouch 525
Lifestyle SoundTouch 535
SoundTouch 120
SoundTouch 130
SoundTouch 220
SoundTouch 520

Reset your control console and SoundTouch adapter.

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product.

Check for and install any available product updates.

For more info, see Checking the software or firmware version and Updating the software or firmware of your product.

If using the SoundTouch app for Mac or PC, close and reopen it.

Restarting the application could resolve connection and performance issues. This also restarts the SoundTouch Music Server, which is used for music libraries stored on a computer or NAS drive.

Restore the system to its factory defaults and restart the set up process.

For more info, see Resetting your product.

The SoundTouch wireless adapter may need service.

If the steps provided do not resolve your issue, the SoundTouch wireless adapter may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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