Intermittent audio from product

With multipoint functionality, a second connected Bluetooth device could possibly receive a text/email notification and try to broadcast audio to your product. This could interrupt the preferred Bluetooth audio stream causing a loss of sound.

To eliminate any interruptions, we recommend turning off Bluetooth on your secondary device connected to your Bose product to prevent an unexpected loss of sound. Re-enable Bluetooth on that device when sound from it is desired.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.

在 Bluetooth 裝置的 Bluetooth 選單中，您會看到之前已連接的 Bluetooth 產品清單。您的 Bose 產品可能會在清單中出現一或多次（即可能會再次列出名稱為「LE-」）。選取產品的每個項目，然後選取忘記、取消配對、刪除或類似項目將其移除。之後，請嘗試重新連接。如需更多資訊，請參閱連接Bluetooth裝置。

This range can be reduced by obstacles (e.g. walls, doors, appliances, other wireless devices, etc.). Try moving the device and product closer together.

A weak connection to the cell service could cause poor audio quality while on a call. Try the call again when the reception improves.

Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.

If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.