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Intermittent audio from product
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
Clear your Bose product memory of previously-connected Bluetooth devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.
在 Bluetooth 裝置上，從 Bluetooth 功能表移除 Bose 產品的所有項目。然後，嘗試重新連接。
在 Bluetooth 裝置的 Bluetooth 選單中，您會看到之前已連接的 Bluetooth 產品清單。您的 Bose 產品可能會在清單中出現一或多次（即可能會再次列出名稱為「LE-」）。選取產品的每個項目，然後選取忘記、取消配對、刪除或類似項目將其移除。之後，請嘗試重新連接。如需更多資訊，請參閱連接Bluetooth裝置。
Check for and install any available product updates.
On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.
Be sure your product is within 33 feet (10 meters) of the Bluetooth device.
This range can be reduced by obstacles (e.g. walls, doors, appliances, other wireless devices, etc.). Try moving the device and product closer together.
Check the cellular reception of your phone.
A weak connection to the cell service could cause poor audio quality while on a call. Try the call again when the reception improves.
Try playing different types of media.
Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try connecting a different Bluetooth® device.
If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.
Try disconnecting other nearby wireless devices that might interfere with Bluetooth signal.
Some wireless devices can cause interference with a Bluetooth signal.
Common examples include:
Common examples include:
- 2.4 GHz router
- cordless phone
- wireless speaker adapters
- home security motion sensors
- fluorescent lights
- microwaves
- wireless mice and keyboards
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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