Wave® music system IV

Sold from 2015 – 2018

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Cannot connect a Bluetooth® device

If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or computer) to your product, try the following:

Be sure the accessory Wave Bluetooth® Music Adapter is connected to your product.

The Wave Bluetooth Music Adapter was available as an accessory for your product. When connected, you can wirelessly connect audio to your product using Bluetooth.

Try the step-by-step instructions for connecting your Bose product to a Bluetooth® device.

Confirm if the device you are trying to connect can send audio via Bluetooth®.

Some devices can only receive audio via Bluetooth. For example, some TVs with Bluetooth can receive sound from a Bluetooth device (i.e. a smartphone or computer) but cannot send sound to a Bluetooth speaker or headphones. Check the manual or specs for the device you are trying to connect to determine if it can send audio to a Bluetooth speaker or headphones, like your Bose product.

Your product will receive Bluetooth® audio but will not send Bluetooth audio to another device.

Most Bluetooth speakers and headphones, like your Bose products, are Bluetooth receivers. This means they can receive and play sound that is sent to them from a Bluetooth transmitter (i.e. a smartphone or laptop). Since your Bose products can only receive sound, they cannot send sound to one another.

Check that the correct audio input source is selected.

To hear the Wave Connect Kit, press the AUX button on the remote to select the AUX input. If a Bose SoundLink / Bluetooth® adapter is also connected, the AUX button switches between the adapter and the Wave Connect Kit.

Be sure Bluetooth® is enabled on the device.

In the device's Bluetooth settings, be sure Bluetooth is enabled. If the your product and the device have previously been paired, they will try to automatically reconnect when Bluetooth is enabled on the device.

Be sure the SoundLink/Bluetooth® adapter is within 33 feet (10 meters) of the Bluetooth device.

Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.

Be sure the adapter is connected properly.

For help with the Wave Bluetooth® Music Adapter, see Connecting a Wave Bluetooth Music Adapter. For help with the Wave SoundLink Adapter, see Connecting a Wave SoundLink Adapter.

Clear your Bose product memory of previously-connected Bluetooth® devices.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.

On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.

In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with "LE" in the name). Select each entry for your product and remove it by selecting Forget, UnpairDelete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth® device.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Reboot the Bluetooth® device.

Electronics might need to be reset on occassion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Advanced fixes

If you're trying to connect a computer with Bluetooth, here are some suggestions.

Try the following:

Determine if the issue occurs with another Bluetooth® device.

This issue may be due to an issue with the source currently paired to the system. Try pairing a different Bluetooth source to see if the issue is isolated to that device.

Turn off or disable Bluetooth® on nearby devices that previously connected to your product.

Your product remembers the last several connected devices so it can quickly reconnect. If there are previously-connected Bluetooth devices nearby, turn off those devices (or turn off Bluetooth in their settings menu), then check if the issue is resolved.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Was this article helpful?
Submit
Thank you for your feedback!