Bose Smart Speaker 500

Sold from 2018 – present

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Product not available on the authorization screen in a partner's app

When using Partner Connections powered by the Switchboard Platform, and you are not seeing your product on the authorization screen, here are a few reasons that may happen:

Partner Connections are currently compatible with a subset of the Bose Music app products.

Your products won't appear on the authorization screen if they are not compatible. The products currently compatible with Partner Connections are:
  • Bose Home Speaker 300
  • Bose Home Speaker 450
  • Bose Home Speaker 500
  • Bose Portable Home Speaker
  • Bose Soundbar 500
  • Bose Soundbar 700
  • Bose Smart Soundbar 300
The "Owner" of a product is defined as the first account to setup the product. If the "Owner" enables product sharing mode on one of their products, other users logged into the Bose Music app on their device with their own Bose account (and who are on the same Wi-Fi network as the product) can add the product from the My Bose screen to become a "Co-Owner." The only account able to setup authorization is the first account that was setup, or the "Owner."

If products are linked to your Bose account, but missing from a connection's authorization list, you are a "Co-Owner" of those products.

To become the "Owner" of a product, follow these steps:
  1. Restore your product to its factory settings. See Resetting your product and follow the instructions to restore factory settings
  2. Set up your product again using your Bose account.
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