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Clicking and intermittent audio while on a call
If you experience clicking or intermittent audio from your product while on a call:
Try another call.
Try ending the call and calling the other person back. Sometimes a poor connection can cause intermittent audio or clicking noises.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Check the cellular reception of your phone.
A weak connection to the cell service could cause poor audio quality while on a call. Try the call again when the reception improves.
Be sure your product is within 33 feet (10 meters) of the Bluetooth device.
This range can be reduced by obstacles (e.g. walls, doors, appliances, other wireless devices, etc.). Try moving the device and product closer together.
在 Bluetooth 裝置上，從 Bluetooth 功能表移除 Bose 產品的所有項目。然後，嘗試重新連接。
在 Bluetooth 裝置的 Bluetooth 選單中，您會看到之前已連接的 Bluetooth 產品清單。您的 Bose 產品可能會在清單中出現一或多次（即可能會再次列出名稱為「LE-」）。選取產品的每個項目，然後選取忘記、取消配對、刪除或類似項目將其移除。之後，請嘗試重新連接。如需更多資訊，請參閱連接Bluetooth裝置。
Clear your Bose product memory of previously-connected Bluetooth devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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