Bose Smart Speaker 500

Sold from 2018 – present

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Unable to select or control Bose speaker as Chromecast speaker

If your Bose speaker does not show up in the Chromecast menu or the device cannot control Chromecast functions on your speaker, try the following:

Verify the Chromecast Built-in feature is enabled for the speaker.

In the Bose Music app, check the Chromecast Built-in feature is enabled for the speaker you would like to cast to. For more information, see Enabling or Disabling Chromecast Built-in. If there are multiple speakers in your Bose Music account, the feature would need to be enabled for each speaker. This feature is not available with Bose headphones; It is only available with network-connected speakers compatible with the Bose Music app.

If the app also transmits video through Chromecast, the speaker will not be presented in the list of Chromecast devices.

Be sure to use an app that casts music and not video, such as YouTube Music Premium, Spotify, Pandora, TuneIn, iHeartRadio, or another Chromecast-enable music app. Only audio can be cast to Bose speakers; Video content cannot be cast.

Check if you can select your product in the Bose app.

If the app cannot find your product, see Bose app does not detect product.

On the source device, toggle Wi-Fi off and back on.

The device you are using to initiate audio might be having trouble communicating on the network. Turn its Wi-Fi setting off and then on again to reestablish a network connection.

Quit the music app that is using Chromecast then wait 10 seconds before retrying.

Exit the app casting to the Bose speaker. After waiting then reopening the app, determine if a Chromecast connection can be made in the same or other music app with Chromecast.

Verify the Chromecast source is connected to the same network as the Bose system.

To use Chromecast, the device casting to the Bose speaker must be on the same network. For example, if the device is on the guest network and the system is on the main network, Chromecast will not work. Find the network name your are connected to within the Wi-Fi settings of your device, then determine if your Bose speaker is connected to the same network name. For more information, see Determining the Wi-Fi network name and signal strength of your product." If the two devices are on different networks, change the network of the device creating the Chromecast connection to match that of the Bose system.

Reboot the Chromecast source device.

Eletronics might need to be reset from time to time, much like rebooting a computer. Shut down the device, then turn it back on and try again.

Be sure the Chromecast source device is not using a VPN.

If a device is using a VPN (Virtual Private Network), it might not be seen by other devices on your network—like your product. Disconnect the VPN, if in use, and try again.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Reboot your router.

Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)
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