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Bose QuietComfort® Earbuds II

Sold from 2022 – present

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Changing the stability bands

Make sure the stability bands are aligned and installed correctly

  1. Holding the earbud, gently grab the stability band scoop and peel the band toward you, over the eartip, and away from the earbud.
    Stretch - Peel - Separate




    CAUTION: To prevent tearing, do NOT pull on the thin part of the band.
  2. Choose a new band size.

  3. With the band markings facing you and the band scoop facing away from you, align the dot on the band with the gray dot on the bottom of the earbud.
  4. Gently stretch the band over the eartip, making sure the dots align and the microphone hole on the band is over the microphone on the earbud so the microphone isn’t blocked.
  5. Press down until the band fits securely into place.

  6. Double check that the dots are properly aligned as illustrated here:

  7. Repeat steps 1 – 6 for the other earbud, as needed.
    NOTE: You may need to use a different size band for each ear.
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