Bose Frames Alto

Sold from 2019 – 2024

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Short battery life

If the battery charge level drains at a faster rate than expected, try the following:

Verify that the battery LED status being indicated.

The battery status indicator can vary depending on whether the system is plugged in, operating on battery power, or checking battery status. For more information, see Understanding LED indicator status lights and information.

Adjust the auto-off setting in the Bose Connect App

The default auto-off timer is set to 3 hours of inactivity. To resolve this, turn off the auto-off timer or set it to a longer period using the Bose Connect app. For more info, see Enabling or disabling Auto-off mode.

Determine if the battery has been fully charged.

For the maximum expected battery life, be sure the battery is fully charged. For more info see, Checking the remaining battery charge.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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