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No power
If your product is connected to power but does not appear to be receiving power, try the following:
Make sure the earbuds are not in standby mode
Standby conserves the earbud battery when the earbuds are out of the case and not in use. The earbuds switch to standby when you remove both earbuds from your ears for 20 minutes. To wake the earbuds, insert both earbuds in your ears or use the Bose Music app.
Check if the battery is charged.
Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.
Check for and install any available product updates.
On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Make sure to close the case when charging.
If you place one or both earbuds in the charging case and keep the lid open, the earbud(s) will remain on. Always close the case to preserve battery life.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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