Bose Sleepbuds™ II

Sold from 2020 – 2023

Help us provide the best support by confirming your product below
Select your product
Product image
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Bluetooth® disconnects from paired device

If the Bluetooth connection between your system and a connected device (i.e. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:

Check that both Sleepbuds are sufficiently charged.

In the Sleep app, check the remaining battery level of your Sleepbuds. If one or both are not sufficiently charged, place them in the charging case until the battery level increases. For a full night's sleep, it is best to fully charge your Sleepbuds to ensure they will play all night and alarms will sound, if set.

Reboot the Bluetooth® device.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

In the Sleep app, select Forget Sleepbuds and then try again.

Open the Sleep app and connect your Sleepbuds. On the main screen, tap the Settings icon icon and then scroll all the way down and tap the Forget Sleepbuds. The app will automatically start searching for your Sleepbuds again. Follow the app instructions to reconnect your Sleepbuds. For more info, see Connecting a Bluetooth device.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Was this article helpful?
Thank you for your feedback!