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Voice commands not recognized by a connected phone
If voice commands are not recognized by your phone when you are speak through your Bose earpiece, try the following:
Determine if the Call button answers a phone call.
If incoming calls cannot be answered by a single press of the Call button, see Cannot answer a call using the button.
Be sure to press the Call button only once for voice commands.
If you're trying to access voice control with your phone, just press the Call button once. (Double-pressing the Call button calls the last dialed number and holding the button disconnects your product from the connected phone.)
Some phones may take up to 20 seconds for initial voice commands to launch.
The communication between the headset and the phone may delay activation of voice commands. However, typically this is true the first time the voice command feature is activated after the headset is powered on – subsequent uses should open faster. The length of the delay varies by phone model.
Check if the phone responds to the voice command without your Bose headset.
Turn off your Bose headset, then make the same voice request using only the phone to determine if the phone recognizes the command.
If the issue only happens with a certain app, check if the app has a Bluetooth® or Audio menu.
Some apps might require you to enable Bluetooth or select an audio device. Look in the app settings to see if there are related settings to adjust. (Tip: If you suspect a setting might need to change, just make note of the current setting in case it doesn't work and you need to change back.)
Reset the mobile device and reconnect to the headset.
Reset the mobile device and then try reconnecting the headset:
- Remove your Bose headset from the memory of the mobile device. This list is typically found in the Bluetooth menu of the device
- Turn the mobile device off completely and then power it on again
- Try connecting your headset again. For more info, see Connecting a Bluetooth device.
Some keyboard functions may be disabled while using voice commands.
On some phones if voice activation is used to initiate a call the keyboard may be locked out while the call is active. This keyboard lockout may prevent direct entry of extensions or additional numeric values
This may be phone specific or phone operating system specific.
This may be phone specific or phone operating system specific.
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