A reset can reboot your product or it can clear locally-stored product settings, such as paired device lists. Find out which option is available to reset your product.
Serial numbers contain important information about your product, including model number and DOM (Date of Manufacture). The serial number can be found on your product, product packaging or app (if applicable).
Find out how to charge the battery in your headphones so you can use them on the go.
The pads on the earcups of your headphones can be replaced if they wear down over time. Find out how to attach a new set of ear cushions to your headset to ensure the best acoustic seal and comfort.
Software and firmware updates improve product features and stability. Install any available updates to keep your product working at its best.
Installing the latest product and/or app updates ensures you experience the latest features and stability enhancements. Find out how to check the version of your product.
The free Bose Connect app lets you access additional product features and easily adjust product settings from your mobile device. Find out which products work with the app and how to get it.
With Alexa, you can ask to play music, hear the news, check weather, control smart home devices, and more. Alexa lives in the cloud and is always getting smarter, adding new capabilities that are delivered to your product automatically. Using Alexa on your product is simple and we'll show you how.
The audio cable for you headset can be unplugged. This allows you to replace the cable, if necessary, or store the headset with bending the cable.
Your Bluetooth®-enabled mobile or audio devices can easily connect to your product via NFC (Near-Field Communication). Learn how to pair Bluetooth devices to your product.
Multi-point is a feature that allows your product to connect to more than one Bluetooth device. This is useful to switch between two smartphones without disconnecting and reconnecting each time.
The boom mic can be easily detached from the headset when it is not needed.
Your Bose product can answer, end and control phone call-related functions. This lets you conveniently take phone calls without accessing the controls on your mobile device.
Your product remembers the last several Bluetooth devices it was connected to so that it can quickly and automatically reconnect to them. Removing this device memory forgets all remembered devices and allows you to start a new list of devices by connecting the ones you want remembered.
You can give your Bose product a different name. This can be helpful, for example, to identify your product when multiple Bluetooth® products are listed in an app or device menu.
You can quickly mute the sound playing through your product. This is useful, for example, if you need to switch your focus to another sound around you.
The Bose Connect app lets you access product settings and advanced features from your mobile device. This allows quick, convenient, intuitive access to product features.
The transport controls of your product (i.e. play/pause, stop and skip forward/back) can control the audio playing on the connected device. This is useful to conveniently control playback of the connected device right from your Bose product.
Setting up the Amazon Alexa voice assistant allows you to easily control your Bose product by speaking to it. Find out how to link your Amazon and Bose accounts to start using Alexa. Or, if needed, find out how to delete Alexa from your Bose account.
If you have an Apple iOS device, you can close your My Bose account from the Bose app (this option is not available for Android devices). Closing your account will delete your entire My Bose account. You will not be able to access any Bose services or applications where you sign in with that account. This includes the SoundTouch app, Bose Connect app, Bose Music app, and the Bose Pro Community. You may also lose some features of your Bose products that require these services or applications.
The Action button on your headset can be programmed to access the Google Assistant (Android devices only) or to change the amount of noise cancellation when pressed. This is helpful to quickly access the feature you use most.
A computer remembers Bluetooth devices that were previously connected so it can quickly and easily reconnect to them. Removing this device memory forgets all currently stored devices and allows you to start a new list by connecting only the devices you want remembered.
Computers have their own volume control. Learn how to set the volume level of a computer for use with your Bose system.
Instructions on connecting your Bluetooth headphones to an In-Flight Entertainment System.
Your Bluetooth®-enabled mobile or audio devices can easily connect to your product via NFC (Near-Field Communication). Learn how to pair Bluetooth devices to your product.
Your product remembers the last several Bluetooth devices it was paired to so that it can quickly and automatically reconnect to them. This is useful if your product connects to a different device when you turn it on, or if you just want to switch to a different device.
Multi-point is a feature that allows your product to connect to more than one Bluetooth device. This is useful to switch between two smartphones without disconnecting and reconnecting each time.
Find out how to wirelessly pair your product to a Bluetooth device, like a smartphone or computer. This lets you control the sound you hear from your product.
Computers let you select where you want sound play from, like a Bluetooth® speaker, headphones, internal computer speakers, or abother connected audio device. Find out how to select the audio output device you want to hear.
Determining the operating system running on your computer helps you understand compatibility with other products.
A computer can show a list of Bluetooth devices that were previously paired and stored to memory. This memory helps the computer quickly reconnect to remembered devices.
If you own more than one Bose Bluetooth speaker or headphones, find information about connecting them together.
Find out how to use the Bose app to wirelessly pair your product to a Bluetooth device, like a smartphone or computer. This lets you control the sound you hear from your product.
Find out how to check the battery level of your product using the product lights or the Bose app, if applicable.
Find out how to charge the battery in your headphones so you can use them on the go.
Your product offers multiple different voice prompt language selections so you can hear audible messages from your product in your preferred language.
Your product remembers the last several Bluetooth devices it was connected to so that it can quickly and automatically reconnect to them. Removing this device memory forgets all remembered devices and allows you to start a new list of devices by connecting the ones you want remembered.
The audible voice prompts that your system announce (i.e. battery status and connection prompts) can be turned on or off, depending on your preference.
Find out how to select or unsubscribe from communications you receive from Bose, like emails and app notifications.
The Action button on your headset can be programmed to access the Google Assistant (Android devices only) or to change the amount of noise cancellation when pressed. This is helpful to quickly access the feature you use most.
The noise cancellation in your headphones can be set higher or lower. This is useful in environments where you want to hear more or less of the sound around you.
This article outlines software and firmware release dates. It includes release features and bug fixes.
Find out how to check the battery level of your product using the product lights or the Bose app, if applicable.
The automatic power off setting lets your product automatically turn off and enter standby if it is not in use for a period of time. This is useful, for example, to conserve power in case your product is accidentally left powered on.
Find out what the LED indicator light on your product tells you about the status of your product.
In certain regions, Alexa or the Google Assistant is available to let you control your Bose product using your voice. If integration with a voice assistant is not available in your country, you cannot link that assistant to your Bose product. Similarly, if a desired language is not supported, it cannot be used to communicate with the assistant and your Bose product. Find out which languages and countries support integration with Alexa or the Google Assistant and your Bose product.
Adding a music service in the Google Home app or the Amazon Alexa app allows you to start playback of that music service by making a voice request to the corresponding voice assistant. The chart below shows which music services are available in regions that support the Google Assistant and Alexa.
You can use the Bose product update at btu.Bose.com to update compatible Bose products. This web-based updater is an easy way to keep your product up-to-date with the latest features and improvements. Find out which computers and web browsers are compatible with the updater.